General

Do you guys deliver to outside of Canada?

We only ship within Canada. Please visit robosen.com if you are in the US.

Is this Optimus Prime the same as the one sold on Hasbropulse.com?

This is exactly the same product.  We are the manufacturer and seller of the product.

Why do we see photos or videos of the Optimus Prime with the red flap behind his head in some photos and videos but not in some others?

The red flap can be removed manually.  The removal of the flap does not affect the operations of the robot during conversion.  However, you will see the exposed head of the robot in the vehicle form and you will need to manually put it back.  The red flap does not auto hide.

Can I purchase this elsewhere?

We are the only official retailer of Robosen's products in Canada. If you are in the US, please visit robosen.com 

Can you provide power adapter specific for my country?

The power adapter is made of US power outlets. We were producing this Optimus Prime primarily for US customers. We do not expect Canadian customers to expeirence any differences. If you are located outside of US or Canada, we do not provide power adapter at this time.

What is included with the Optimus Prime?

This Optimus Prime includes 1 robot, 1 roll out quick start guide, 1 user manual, 1 DC barrel power adapter, 1 USB-C data cable, and 1 reusable storage container.

What is the warranty?

Our Optimus Prime has a standard limited 1 year warranty.  We are looking into offering a 3 years extended warranty on top of the 1 year standard limited warranty at an additional fee.  

Is the battery replaceable?

The battery can not be easily swapped out and replaced. It is a rechargeable lithium ion battery. We are looking into providing a replaceable battery for the user to replace with instructions as suggested by our community followers.

Can I buy replacement parts?

Spare parts and batteries will be kept in supply for 10 years.  

Can I purchase parts to repair the robots myself?

Customer may have the option to purchase parts to repair the product after the warranty period.  Any modifications or repairs done by the customer during the warranty period may void the product warranty.

Will the battery die if I don't keep it charged?

There is a built-in battery protection where the robot will shut down to reserve battery and that will keep the battery from completely draining.